We endeavour to cover most of your queries here, but feel free to contact us if you cannot find what you are looking for.

Can you arrange to pick us up from airports and take us to our first stop?

Yes, we can, please email us with your request.

What do you mean by one bag or piece of luggage?

Each bag/piece of luggage that you wish to be transported must weigh no more than 20kg and should not have attached any additional items to it eg. small rucksack, handbag, carrierbag etc.

Do you also arrange luggage transfers for cyclists?

Yes we do, luggage only (sorry, no cycles).

Do I need to insure my luggage?

You are advised to insure your luggage before the holiday and obtain appropriate cover.

Do I have to wait with my luggage until it is collected?

No, that is not necessary. We work with the B&B's/hotels and know the arrangements with them about luggage transfers for walkers/cyclists.

What time will my luggage be collected and delivered?

We instruct all drivers to collect your luggage from reception between 9:30am and 10:00am. Drivers take the luggage straight to your next accommodation. The latest luggage will be delivered is 4:30pm.

If I need to speak to you whilst walking, who do I contact?

Before the start of your holiday you will be provided with Move My Bag's emergency contact telephone number.

Can you help me with booking my accommodations?

We regret we are unable to book accommodations for you, but are happy to recommend places to stay if you require.

What are the payment options?

We can accept payments by BACS or Paypal. Details will be provided with your quote.

Can I travel with my luggage if for some reason I do not wish to walk that day?

In some cases this may be possible. Please contact the emergency number as soon as you know you do not want to walk. Please note an additional charge may occur.

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